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Check whether your device is actually using Connected Red Button.

It’s worth checking that the software that is running your television/set-top box is up-to-date. For more information on manual retunes see Manual Retuning - to restore reception or missing channels The aerial lead will then need to be put back in again and a manual re-tune completed. This will clear the memory and remove the unwanted, stored channels. Perform an auto-tune with the aerial lead removed. For example, ‘First time installation’ or ‘Shipping Condition’. A factory reset may be called by another term, depending on your manufacturer. What to try if you are having problems with Red Button or Connected Red Button Red Buttonįollow these troubleshooting steps to resolve issues with Red Button:īoth of these actions will reset the memory of the television/set-top box. Some newer television sets may only support HBBTV. You may need to contact the manufacturer if you cannot find this via a manufacturer’s website or in the manual. The technology for Red Button requires ‘MHEG’, while for Connected Red Button the device will need to support ‘HBBTV’. If it's not apparent based on the information above, or you are wondering about a television set you have yet to purchase, you would need to check the specification of the device. If you need help signing in, refer to our FAQ How do I sign in to BBC iPlayer on my TV? How do I know what version of Red Button my television supports? To access services in iPlayer you’ll need to sign with your BBC account. The television will need to be connected to the internet. For those devices, Connected Red Button is the only solution. Some television sets no longer have the technology (MHEG) that supports Red Button.

This is the default option for televisions connected to the internet. Connected Red Button – offers a range of additional content linking to BBC iPlayer.This is for those televisions not connected to the internet. Red Button – contains both text-based services and additional television streams.The BBC offers two different red button services that you access by pressing the red button on your remote control when on a BBC channel.